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Shipping

Last Updated: May 4, 2026

Thank you for shopping at Airmezvip.com.

This Shipping Policy explains how we process, ship, and deliver Airmez e-cigarette orders. Airmezvip.com mainly serves adult customers and wholesale buyers in Europe, the United Kingdom, and Australia, with overseas warehouse support for faster delivery in selected regions.

Please read this Shipping Policy carefully before placing an order. By placing an order on Airmezvip.com, you agree to the terms below.

1. Shipping Regions

Airmezvip.com mainly provides shipping support for:

We may also support other destinations depending on product availability, stock status, shipping routes, and local delivery conditions.

If your country is outside Europe, the UK, or Australia, please contact our customer service team before placing an order.

2. Overseas Warehouse Shipping

Airmezvip.com supports overseas warehouse shipping for selected regions.

Our Europe warehouse and Australia warehouse can support single-item dropshipping orders.

Minimum Shipping Quantity

For overseas warehouse orders:

Although we can ship from 1 piece, we recommend ordering 15 pieces or more for better cost efficiency, especially for repeat buyers, retailers, resellers, and wholesale customers.

3. Europe and UK Dropshipping Countries

Our Europe warehouse supports one-piece dropshipping to selected European countries, including the United Kingdom.

Available European shipping destinations include:

Shipping availability may change depending on product stock, destination restrictions, local delivery conditions, and logistics provider arrangements.

If you are not sure whether your destination is supported, please contact us before placing an order.

4. Australia Shipping

Airmezvip.com supports shipping across all Australia.

Australia warehouse shipping may be available for selected Airmez products, depending on current stock and shipping conditions.

Australian customers may place personal orders or wholesale orders, but customers are responsible for understanding and following all applicable local laws, import rules, and vaping product regulations before ordering.

For Australian shipping questions, please contact our customer service team before placing a large order.

5. Order Processing Time

Orders are usually processed after payment is confirmed.

After payment is confirmed, orders are usually shipped within:

1–3 business days

Processing time may depend on:

For small orders, processing is usually faster.

For wholesale orders or large-quantity orders, processing may take longer because we need to confirm stock, flavor options, packaging, and logistics arrangements.

6. Estimated Delivery Time

Estimated delivery time may vary depending on destination, warehouse processing, product availability, local courier service, customs clearance, and other conditions.

Our usual estimated delivery time is:

RegionEstimated Delivery Time
Europe3–7 business days
United Kingdom3–7 business days
Australia5–12 business days

Please note that delivery times are estimates only. They are not guaranteed delivery dates.

Delays may happen due to customs checks, local courier delays, public holidays, weather, address problems, remote area delivery, or other factors outside our control.

7. Shipping Methods and Logistics Providers

Airmezvip.com may use different logistics providers depending on the destination country, product type, warehouse location, and order quantity.

Common logistics providers may include:

The final carrier may vary depending on the shipping route and local delivery arrangement.

8. Express Delivery and Local Freight Delivery

The default overseas warehouse shipping price usually refers to standard express courier delivery.

If you need local truck delivery, pallet delivery, freight delivery, or special local carrier delivery, the shipping cost may be calculated separately.

For larger wholesale orders, please contact customer service before placing an order so we can check the available shipping method and shipping cost.

Local freight delivery fees are not always included in the default product or shipping price.

9. Remote Area Surcharge

Some addresses may be located in remote areas.

If the delivery address is classified as a remote area by the logistics provider, an additional remote area surcharge may apply.

Remote area surcharges are calculated according to the real-time quotation from the logistics provider.

The exact fee may vary depending on:

For specific details, please contact our customer service team before placing an order.

10. Correct Shipping Information Is Required

Customers must provide accurate and complete shipping information when placing an order.

This includes:

Airmezvip.com is not responsible for delivery failure, delay, package loss, or failed signature caused by incorrect or incomplete shipping information.

Please check your shipping address carefully before submitting your order.

11. Shipping Issues Not Eligible for After-Sales Support

For overseas warehouse shipments, the following logistics problems are not eligible for after-sales support if they are caused by customer-side or local delivery issues.

By placing an order, customers agree to these conditions.

11.1 Incorrect Shipping Information

If the customer provides incorrect or incomplete recipient information, and the package is lost, delayed, returned, or cannot be signed for, Airmezvip.com is not responsible for compensation.

This includes incorrect:

11.2 Tracking Stops Due to Secondary Customs Clearance

If the package tracking stops updating because of secondary customs clearance, customs inspection, customs delay, or local regulatory checks, Airmezvip.com cannot guarantee after-sales compensation.

Customs handling is controlled by local authorities and logistics providers.

11.3 Recipient Not Available During Delivery

If the recipient is not available during delivery, and the package is lost, stolen, returned, or marked as delivered by the local courier, Airmezvip.com is not responsible for compensation.

Customers should monitor tracking updates and make sure someone can receive the package when delivery is expected.

11.4 Partial Product Loss During Local Delivery

If a package is delivered but some products inside the package are missing due to local delivery handling, courier damage, theft, or final-mile delivery issues, Airmezvip.com may not be able to provide after-sales compensation.

Customers should inspect the package immediately after receiving it.

If the outer package is damaged, opened, resealed, or suspicious, please take photos or videos before opening it and contact the local courier as soon as possible.

11.5 Address or Phone Number Change After Shipment

If the customer changes the shipping address, phone number, delivery instruction, or recipient details after shipment, and the package is lost, delayed, or delivered incorrectly, Airmezvip.com is not responsible for compensation.

Please make sure all shipping details are correct before placing the order.

12. Lost Package Policy

Airmezvip.com will help customers check logistics information when a package appears delayed or lost.

Lost Before Local Customs Clearance

If tracking or logistics confirmation shows that the package is lost before local customs clearance, Airmezvip.com may arrange a replacement shipment.

The replacement process depends on logistics investigation results and confirmation from the shipping provider.

Lost After Local Customs Clearance

If the package has already completed local customs clearance and entered the local final-mile delivery process, Airmezvip.com is not responsible for loss, theft, failed delivery, or delivery issues caused by the local courier.

This is a low-probability situation, but customers must carefully confirm the receiving address before placing an order.

Once the package is handed over to the local courier after customs clearance, delivery risk may depend on the local delivery provider and local delivery environment.

13. Customs, Duties, and Import Rules

Customers are responsible for understanding and following the customs rules, import laws, vaping product regulations, tax requirements, and local delivery requirements in their own country or region.

Depending on your destination, your order may be subject to:

Airmezvip.com is not responsible for customs delays, import refusal, seizure, tax charges, or delivery failure caused by local laws or customer-side compliance issues.

Before placing an order, please make sure the products can be legally purchased, imported, received, possessed, or resold in your destination country or region.

14. Wholesale Shipping

Airmezvip.com supports wholesale orders for Airmez e-cigarettes.

For wholesale shipping, please contact customer service before placing a large order.

Wholesale shipping cost may depend on:

Larger wholesale orders may require separate shipping quotation.

If you need special delivery arrangements, local freight delivery, or pallet shipping, please contact us in advance.

15. Tracking Information

After your order is shipped, we may provide tracking information when available.

Tracking updates may take time to appear after the package is handed to the courier.

Tracking delays may happen due to:

If tracking does not update for several days, please contact our customer service team. We will help check the shipment status where possible.

16. Delivery Failure

Delivery failure may happen if:

If delivery failure is caused by customer-side reasons, Airmezvip.com may not provide free reshipment or refund.

Additional shipping fees may apply if a package needs to be resent.

17. Order Changes After Shipment

Once an order has been shipped, we cannot guarantee that address changes, phone number changes, product changes, or cancellation requests can be completed.

If you need to change order details, please contact customer service as soon as possible before shipment.

After shipment, any change depends on the courier’s rules and may create extra fees or delivery risk.

18. Shipping Policy and Return Policy

Shipping issues and return requests may be reviewed together with our related policies.

Please also read:

These pages explain more details about returns, refunds, customer responsibilities, and website rules.

19. Contact Us

If you have questions about shipping, delivery, wholesale shipping, remote area fees, or tracking updates, please contact us.

Website: airmezvip.com
Email: [email protected]
WhatsApp: +44 7922291211
Facebook Messenger: https://m.me/Chunghwashop

Customer Service Hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 17:00
Time Zone: UK Time

Company Name: WORLDWIDE TRADING LIMITEDVANTAGE

Company Address:
Room I-1, 4/F, Golden Dragon Industrial Centre Phase II, 162–170 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

UK Warehouse Address:
Suite 12, 48 High Street, Birmingham, B4 7SR, UK