Refund Policy

Last Updated: May 4, 2026

Thank you for shopping at Airmezvip.com.

This Return / Refund Policy explains how returns, refunds, replacements, and after-sales requests are handled for Airmez e-cigarette products purchased from our website.

Airmezvip.com mainly serves adult customers and wholesale buyers in Europe, the United Kingdom, and Australia. Please read this policy carefully before placing an order.

By placing an order on Airmezvip.com, you agree to this Return / Refund Policy.

1. Return Window

Customers may request a return within 7 days after receiving the goods.

To request a return, you must contact our customer service team within 7 days of delivery.

Return requests submitted after 7 days may not be accepted unless required by applicable law or approved by our customer service team.

2. How to Request a Return

To request a return, please contact us through WhatsApp, email, or Facebook Messenger.

WhatsApp: +44 7922291211
Email: [email protected]
Facebook Messenger: https://m.me/Chunghwashop

Please provide the following information:

• Order number
• Product name or model
• Quantity
• Reason for return
• Photos or videos of the product and package
• Delivery date
• Your contact information

For product quality issues, photos or videos may be required so our team can check the problem clearly.

3. Return Eligibility

A return may be accepted if the product meets the following conditions:

• The return request is submitted within 7 days after delivery.
• The product is unused.
• The product is unopened, where applicable.
• The product is in its original packaging.
• All labels, accessories, and packaging materials are included.
• The product is not damaged by the customer.
• The product can be legally returned according to product type and local rules.

For hygiene, safety, and product integrity reasons, e-cigarette products may not be eligible for return once opened, used, damaged, or missing original packaging.

4. Non-Returnable Products

Some products may not be eligible for return.

Non-returnable situations may include:

• Products that have been opened
• Products that have been used
• Products with damaged packaging
• Products missing labels, accessories, or original packaging
• Products damaged by customer misuse
• Products returned after the 7-day return window
• Products affected by incorrect storage after delivery
• Products refused or delayed due to customer-side reasons
• Products that cannot be returned for hygiene or safety reasons

Because e-cigarette products may contain nicotine and involve hygiene-related use, we must review return requests carefully.

5. Product Quality Issues

If you believe the product has a quality issue, please contact customer service within 7 days after receiving the goods.

Please provide:

• Order number
• Product model
• Clear photos or videos
• Description of the issue
• Package condition
• Quantity affected

After reviewing the information, our team may offer one of the following solutions:

• Replacement
• Partial refund
• Full refund
• Return and refund
• Other reasonable after-sales support

The final solution depends on the product condition, evidence provided, order details, and actual situation.

6. Wrong Item or Missing Item

If you receive the wrong item or find that items are missing from the package, please contact us within 7 days after delivery.

Please provide:

• Order number
• Product photos
• Package photos
• Shipping label photo
• Unboxing video, if available
• List of missing or incorrect items

We will review the case and help provide a suitable solution.

Please check your package as soon as possible after receiving it. Late claims may be difficult to verify.

7. Partial Product Loss During Local Delivery

If the package is delivered but some products inside are missing due to local delivery handling, courier damage, theft, or final-mile delivery problems, Airmezvip.com may not be able to provide after-sales compensation.

Customers should inspect the package immediately after receiving it.

If the outer package is damaged, opened, resealed, or suspicious, please take photos or videos before opening it and contact the local courier as soon as possible.

8. Customer-Side Return Reasons

If the return is caused by customer-side reasons, the customer may be responsible for return shipping fees and related costs.

Customer-side reasons may include:

• Ordered the wrong product
• Chose the wrong flavor
• Changed mind after ordering
• Provided incorrect shipping information
• Refused to receive the package
• Failed to collect the package in time
• Was unavailable during delivery
• Changed address or phone number after shipment
• Did not check local import rules before ordering

In these cases, Airmezvip.com may deduct shipping costs, payment fees, handling fees, or other actual costs from the refund where applicable.

9. Incorrect Shipping Information

Customers must provide accurate shipping information before placing an order.

This includes:

• Full recipient name
• Correct phone number
• Complete address
• City
• State or province
• Postal code
• Country
• Apartment, unit, or building number, if applicable

Airmezvip.com is not responsible for package loss, failed delivery, delay, or failed signature caused by incorrect or incomplete customer information.

If a package cannot be delivered because of incorrect customer information, free reshipment or refund may not be available.

10. Lost Package Policy

Airmezvip.com will help customers check tracking information when a package appears delayed or lost.

10.1 Lost Before Local Customs Clearance

If tracking or logistics confirmation shows that the package is lost before local customs clearance, Airmezvip.com may arrange a replacement shipment.

The replacement process depends on logistics investigation results and confirmation from the shipping provider.

10.2 Lost After Local Customs Clearance

If the package has already completed local customs clearance and entered the local final-mile delivery process, Airmezvip.com is not responsible for loss, theft, failed delivery, or delivery issues caused by the local courier.

This is a low-probability situation, but customers must carefully confirm the receiving address before placing an order.

Once the package is handed over to the local courier after customs clearance, delivery risk may depend on the local delivery provider and local delivery environment.

11. Customs, Import, and Local Compliance Issues

Customers are responsible for understanding and following the laws, customs rules, import requirements, tax rules, and e-cigarette regulations in their own country or region.

Airmezvip.com is not responsible for return, refund, replacement, or compensation if the issue is caused by:

• Customs delay
• Customs refusal
• Import restriction
• Local regulatory action
• Product seizure
• Customer failure to provide required import information
• Customer failure to comply with local laws
• Local tax or duty issues

Before placing an order, customers should confirm whether the product can be legally purchased, imported, received, possessed, or resold in their destination country or region.

12. Return Shipping

Return shipping arrangements must be confirmed with customer service before sending any product back.

Please do not return products without contacting us first.

If a return is approved, our customer service team will provide return instructions.

Return shipping fees may depend on the reason for return:

Product Quality Issue or Our Error

If the return is caused by a confirmed product quality issue or our order processing error, we may provide reasonable return or replacement support according to the actual case.

Customer-Side Reason

If the return is caused by customer-side reasons, the customer may need to pay return shipping fees and related costs.

Customer-side reasons include wrong selection, changed mind, incorrect address, refused delivery, or failure to check local regulations.

13. Refund Processing Time

After a refund is approved, the refund will usually be processed within 3–10 business days.

In most cases, the refund will be returned to the original payment method.

Supported payment methods may include:

• PayPal
• Stripe
• Credit card
• USDT
• Bank transfer
• Western Union
• Alipay
• WeChat Pay
• UnionPay

The actual time for the refund to appear in your account may depend on the payment provider, bank, card issuer, blockchain network, or transfer method.

14. USDT, Bank Transfer, and Wire Transfer Refunds

For refunds involving USDT, bank transfer, or wire transfer, customers must contact customer service and provide the correct receiving account details.

For USDT refunds, customers must provide:

• Correct wallet address
• Correct blockchain network
• Recipient confirmation

For bank transfer or wire transfer refunds, customers must provide accurate bank account information.

Airmezvip.com is not responsible for failed refunds, delayed refunds, or lost funds caused by incorrect receiving account information provided by the customer.

Bank fees, transfer fees, exchange rate differences, blockchain network fees, or third-party payment processing fees may apply depending on the refund method.

15. Refund Deductions

In some cases, certain costs may be deducted from the refund amount.

Possible deductions may include:

• Original shipping cost
• Return shipping cost
• Payment processing fee
• Bank transfer fee
• Blockchain network fee
• Handling fee
• Restocking-related cost, where applicable
• Cost caused by customer-side error

Any deduction will depend on the order situation and return reason.

16. Order Cancellation Before Shipment

If you need to cancel an order, please contact customer service as soon as possible.

If the order has not been processed or shipped, we may help cancel the order and arrange a refund.

If the order has already been processed, packed, or shipped, cancellation may no longer be possible.

Manual payment orders may take longer to refund depending on the payment method.

17. Order Cancellation After Shipment

Once an order has been shipped, cancellation may not be available.

If the customer refuses delivery or asks to cancel after shipment, the order may be treated according to our return process.

Shipping fees, return fees, payment fees, and other related costs may be deducted from the refund where applicable.

18. Exchange and Replacement

Airmezvip.com may provide replacement support in certain cases.

Replacement may be available if:

• The product has a confirmed quality issue
• The wrong item was sent
• The package was confirmed lost before local customs clearance
• Customer service approves replacement after review

Replacement is not guaranteed for customer-side reasons, incorrect shipping information, local delivery loss after customs clearance, or customs-related issues.

19. Time Limit for After-Sales Requests

Customers should contact us as soon as possible after receiving the order.

For returns, customers must contact us within 7 days after delivery.

For missing items, wrong items, damaged packages, or quality issues, customers should contact us within 7 days and provide photos or videos.

Late claims may not be accepted because the package condition and product condition may be difficult to verify.

20. Contact Us

If you need help with returns, refunds, replacements, or after-sales support, please contact us.

Website: airmezvip.com
Email: [email protected]
WhatsApp: +44 7922291211
Facebook Messenger: https://m.me/Chunghwashop

Customer Service Hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 17:00
Time Zone: UK Time

Company Name: WORLDWIDE TRADING LIMITEDVANTAGE

Company Address:
Room I-1, 4/F, Golden Dragon Industrial Centre Phase II, 162–170 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

UK Warehouse Address:
Suite 12, 48 High Street, Birmingham, B4 7SR, UK