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Terms of Service

Last Updated: May 4, 2026

Welcome to Airmezvip.com.

These Terms of Service explain the rules and conditions for using our website, placing orders, purchasing Airmez e-cigarette products, contacting customer service, and using any related services provided by Airmezvip.com.

By accessing our website, browsing our products, contacting us, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase products from us.

1. About Airmezvip.com

Airmezvip.com is an online store focused on Airmez e-cigarette products for adult customers and wholesale buyers, mainly serving Europe and Australia.

Website: airmezvip.com
Company Name: WORLDWIDE TRADING LIMITEDVANTAGE

Company Address:
Room I-1, 4/F, Golden Dragon Industrial Centre Phase II, 162–170 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

UK Warehouse Address:
Suite 12, 48 High Street, Birmingham, B4 7SR, UK

WhatsApp: +44 7922291211
Email: [email protected]
Facebook Messenger: https://m.me/Chunghwashop

Customer Service Hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 17:00
Time Zone: UK Time

2. Adult-Only Products

Airmezvip.com sells e-cigarette products for adult customers only.

We recommend that customers should be 21 years old or older before purchasing from our website.

By using our website or placing an order, you confirm that:

Our products are not suitable for minors, non-smokers, pregnant or breastfeeding women, or anyone who should avoid nicotine products.

We do not require customers to upload identity documents for normal age verification. However, we may refuse service, cancel an order, or stop communication if we believe that a customer is underage or using our website improperly.

3. Product Use and Local Compliance

E-cigarette laws, import rules, customs requirements, age restrictions, product standards, and resale rules may vary by country or region.

Before placing an order, customers are responsible for checking whether the product can be legally purchased, imported, used, possessed, or resold in their destination country or region.

This is especially important for customers in regulated markets.

By placing an order on Airmezvip.com, you agree that:

Airmezvip.com may refuse, cancel, or hold an order if we believe the order may violate applicable laws, shipping restrictions, customs rules, or our internal compliance standards.

4. Australia Orders

Airmezvip.com accepts orders from Australian customers, including personal orders, subject to product availability and shipping conditions.

However, Australian customers are responsible for understanding and following all applicable local laws, import rules, customs requirements, and vaping product regulations before placing an order.

By placing an order from Australia, you confirm that:

Airmezvip.com may refuse or cancel Australian orders if shipping becomes unavailable, product restrictions apply, or order processing may create compliance concerns.

5. Website Use

You agree to use Airmezvip.com only for lawful purposes.

You must not:

We may block access, cancel orders, or refuse service if we believe a user has violated these Terms of Service.

6. Product Information

We try to provide clear and accurate product information on Airmezvip.com.

Product information may include:

Product details may change due to manufacturer updates, batch differences, packaging changes, stock changes, or supplier adjustments.

Product images are for reference only. Actual product packaging, label, color, or design may vary slightly.

We do our best to keep product pages updated, but we do not guarantee that every product description is always complete, current, or error-free.

7. Product Availability

All products on Airmezvip.com are subject to availability.

A product listed on the website does not always mean it is available for immediate dispatch.

We may update, replace, pause, or remove products at any time.

For wholesale orders, stock availability may depend on:

For large wholesale orders, please contact customer service before placing an order.

8. Pricing and Payment

Product prices may vary depending on product model, order quantity, stock level, destination, promotion status, and wholesale arrangement.

Airmezvip.com supports several payment methods, including:

Some payment methods may not be available for every order, country, or order type.

We reserve the right to change available payment methods at any time.

For manual payment methods such as USDT, bank transfer, Western Union, Alipay, WeChat Pay, or UnionPay, your order may not be processed until payment is confirmed.

If payment is incomplete, delayed, failed, reversed, disputed, or suspected to be fraudulent, we may hold, cancel, or refuse the order.

9. Wholesale Orders

Airmezvip.com supports wholesale orders for Airmez e-cigarette products.

We mainly serve wholesale buyers, vape shops, online retailers, distributors, resellers, and bulk buyers in Europe and Australia.

For wholesale orders, larger quantities may receive better unit pricing.

Wholesale prices may depend on:

Wholesale buyers should contact customer service before placing large orders.

To receive a more accurate wholesale quote, please provide:

Wholesale quotations are not final until confirmed by our customer service team.

10. Order Acceptance and Cancellation

After you place an order, you may receive an order confirmation. This confirmation does not always mean the order has been finally accepted.

We reserve the right to refuse or cancel an order for reasons including but not limited to:

If an order is cancelled before shipment and payment has already been received, we will handle the refund according to the original payment method or another agreed refund method.

11. Order Changes

If you need to change an order, please contact customer service as soon as possible.

We may help update certain order details before shipment, such as:

However, we cannot guarantee that changes can be made after an order has been processed, packed, or shipped.

Once an order has been shipped, changes may no longer be possible.

12. Shipping and Delivery

Airmezvip.com mainly focuses on Europe and Australia, but we may support other global destinations depending on product availability and shipping conditions.

We may use logistics providers such as:

Estimated Delivery Time

Estimated delivery time is usually:

Delivery time may vary depending on:

Any estimated delivery time shown on the website or provided by customer service is only an estimate and is not a guaranteed delivery date.

Customers are responsible for providing accurate shipping information, including name, phone number, address, postal code, city, state or province, and country.

We are not responsible for delivery failure caused by incorrect customer information.

For more details, please review our Shipping Policy.

13. Customs, Taxes, and Import Responsibility

Customers are responsible for understanding and following customs rules, import laws, tax requirements, and e-cigarette regulations in their destination country or region.

Depending on your location, your order may be subject to:

Airmezvip.com is not responsible for customs delays, import refusal, seizure, tax charges, or delivery failure caused by local laws or customer-side compliance issues.

If a package is delayed, returned, refused, seized, or destroyed by customs or local authorities, the handling result may depend on the shipping provider, customs rules, and our applicable policy.

For more details, please review our Shipping Policy and Return Policy.

14. Lost Package Policy

Airmezvip.com takes shipping issues seriously and will help customers check tracking information when a package appears delayed or lost.

14.1 Lost Before Customs Clearance

If tracking or logistics confirmation shows that a package is lost before local customs clearance, Airmezvip.com may arrange a replacement shipment.

The replacement process depends on logistics investigation results and confirmation from the shipping provider.

14.2 Lost After Customs Clearance

If a package has already completed local customs clearance and has been handed over to the local courier for final delivery, Airmezvip.com is not responsible for loss, theft, failed delivery, or delivery issues caused by the local delivery stage.

This is a rare situation, but customers must carefully confirm the delivery address before placing an order.

Please make sure your shipping address, phone number, postal code, and recipient name are accurate. Incorrect or incomplete shipping information may cause delivery failure, delay, or package loss.

15. Returns and Refunds

Returns and refunds are handled according to our Return Policy.

Customers may request a return within 7 days after receiving the goods.

To request a return, please contact customer service within 7 days of delivery and provide:

Return eligibility may depend on:

For hygiene, safety, and product integrity reasons, some e-cigarette products may not be eligible for return once opened, used, damaged, or missing original packaging.

If the return is caused by customer preference, wrong selection, incorrect address, refusal to receive, or other customer-side reasons, the customer may be responsible for return shipping costs and related fees.

If the issue is confirmed to be caused by product quality or our order processing error, we will provide support according to the Return Policy.

16. Refund Processing Time

After a refund is approved, the refund will usually be processed within 3–10 business days.

In most cases, the refund will be returned to the original payment method.

For refunds involving USDT, bank transfer, or wire transfer, customers must contact customer service and provide the correct receiving account details.

For USDT refunds, customers must provide a valid receiving wallet address and confirm the correct network.

For bank transfer or wire transfer refunds, customers must provide accurate bank account information. Refunds will be processed by wire transfer where applicable.

Airmezvip.com is not responsible for refund delays or failed refunds caused by incorrect receiving account information provided by the customer.

Bank fees, transfer fees, exchange rate differences, blockchain network fees, or third-party payment processing fees may apply depending on the refund method.

17. Customer Communication

You can contact us through:

WhatsApp: +44 7922291211
Email: [email protected]
Facebook Messenger: https://m.me/Chunghwashop

Customer service hours:

Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 17:00
Time Zone: UK Time

Messages received outside working hours will be handled during the next service period.

When contacting us about an order, please provide your order number, product model, destination country, and a clear description of your question.

18. No Medical Advice

The information on Airmezvip.com is provided for general product information only.

Nothing on our website should be considered medical advice, health advice, smoking cessation advice, or professional guidance.

If you have health concerns, medical conditions, or questions about nicotine use, please consult a qualified healthcare professional.

Our products may contain nicotine. Nicotine is addictive.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Airmezvip.com and WORLDWIDE TRADING LIMITEDVANTAGE are not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This may include but is not limited to:

Nothing in these Terms of Service excludes or limits liability where such exclusion is not allowed by applicable law.

20. Third-Party Services

Airmezvip.com may use or link to third-party services, including payment providers, logistics providers, analytics tools, social media platforms, and communication tools.

These third-party services may include:

We are not responsible for the policies, actions, delays, errors, or data practices of third-party service providers.

Please review their own terms and privacy policies when using third-party services.

21. Intellectual Property

All website content on Airmezvip.com, including text, images, layout, product descriptions, graphics, logos, page design, and other materials, is protected by intellectual property laws unless otherwise stated.

You may not copy, reproduce, modify, distribute, scrape, publish, or use our website content for commercial purposes without our written permission.

The Airmez brand, product names, images, and related materials may belong to their respective owners or authorized parties.

22. User-Submitted Content

If you send us messages, reviews, images, screenshots, feedback, or product questions, you confirm that the content is accurate and does not violate the rights of others.

You allow us to use relevant customer-provided information to process orders, provide support, handle disputes, improve service, or display reviews where appropriate.

We will handle personal information according to our Privacy Policy.

23. Force Majeure

Airmezvip.com is not responsible for delays, failure, or service interruption caused by events beyond our reasonable control.

These may include:

If such an event affects your order, we will try to provide reasonable support based on the actual situation.

24. Privacy

Your use of Airmezvip.com is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

25. Related Policies

These Terms of Service should be read together with our related policies, including:

If there is any conflict between these Terms of Service and a product-specific notice, the product-specific notice may apply to that product or order.

26. Changes to These Terms

We may update these Terms of Service from time to time.

When we update the terms, we will change the “Last Updated” date at the top of this page.

By continuing to use Airmezvip.com after changes are posted, you agree to the updated Terms of Service.

We recommend reviewing this page regularly.

27. Governing Law and Disputes

Unless otherwise required by applicable consumer protection law, these Terms of Service are governed by the laws of Hong Kong.

If a dispute occurs, please contact our customer service team first. We will try to resolve the issue through communication.

If the dispute cannot be resolved through customer service, it may be handled according to applicable law and jurisdiction.

Nothing in these Terms of Service limits any mandatory consumer rights that may apply in your country or region.

28. Contact Us

If you have questions about these Terms of Service, your order, shipping, wholesale pricing, or product availability, please contact us.

Website: airmezvip.com
Email: [email protected]
WhatsApp: +44 7922291211
Facebook Messenger: https://m.me/Chunghwashop

Customer Service Hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 17:00
Time Zone: UK Time

Company Name: WORLDWIDE TRADING LIMITEDVANTAGE

Company Address:
Room I-1, 4/F, Golden Dragon Industrial Centre Phase II, 162–170 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

UK Warehouse Address:
Suite 12, 48 High Street, Birmingham, B4 7SR, UK